Your Health and Safety is Our Priority
The health and safety of our guests and service professionals is our primary objective. We have implemented a series of measures in our hotel. Implementation of some of these measures may alter the availability of some services. This is to ensure that our guests, employees and suppliers can continue to enjoy our facilities without any worries. To learn more, please see the below protocols.
Hotel Safety Protocols
- Increase Cleaning and Disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
- Air Circulation
Improve air circulation processes to increase air quality.
- Sanitizing Stations
Install alcohol-based hand sanitizing and near the front entrance and public areas.
- Disinfect Key Cards
Provide clean and disinfected key cards upon check-in.
- TV Remote
Provide a clean and disinfected TV remote with disinfected sticker.
- Linens
Wash all linens at a high temperature for optimal disinfection.
- Pool and Other Wellness Areas
Daily cleaning fitness equipment and pool.
- Express Check-out
Provide an express check-out process to minimize contact with team members.
- Methods of Payment
Offer cash-free methods of payment.
- Grab and Go
Offer individually packaged and other grab-and-go food options.
- Lobby Pavilion and Restaurants
Space tables apart in restaurants and lobby pavilion to provide physical distancing.
- Food Safety
Adhere to the strict safety procedures while serving all food and beverages.
- Minibar
Lock or remove all minibars items.
- Team Training
Provide team members with comprehensive hygiene and prevention training program.
- Team Member Temperature Checks
Administer temperature checks for team members and suppliers, when legally permitted or required.
- Team Member PPE
Provide team members with personal protective equipment.
Meeting and Event Safety Protocls
- Sanitizing Stations
Install stations with alcohol-based hand sanitizer in hotel public areas and meeting and event spaces.
- Increase Cleaning and Disinfecting
Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items.
- Air Circulation
Improve air circulation processes to increase air quality.
- Disinfected Telephone
Provide a clean and disinfected telephone with disinfected sticker.
- Hand Sanitizer for Each Table
Place hand sanitizer for each table in meeting rooms.
- Physical Distancing
Ensure physical distancing in meeting and event facilities.
- Event Manager Contact
Ensure your hotel event manager is available for contact directly through your own device, to assist with your requests during the event.
- Food Safety
Adhere to the strict safety procedures while serving all food and beverages.
- Coffee Machines
Frequently clean and disinfect coffee machines.
